Question 1

What are your policies on vacation?

Accepted Answer

We allow families two week of vacation per year, which holds their spot(tuition is still due) to return with a prior notice to the center director.

Question 2

What are your teacher to child ratios?

Accepted Answer

18-23 months 9:1; 2 years 11:1; 3 years 15:1; 4 years 18:1; 5 years 22:1; 6-8 years 26:1; 9-13 years 26:1

Question 3

Is there a weekly learning plan?

Accepted Answer

Yes, we have implemented and designed a weekly themed curriculum that's posted in Procare for parents to review. We also use the Circle Curriculum. Our curriculum focuses on fine, gross, cognitive, arts and craft, social and emotional, physical, creative expression skills which enhances a child's growth, learning and development areas. Daily reports are sent to parents upon signing their child out for the day, this include meals, learning, lesson plan theme, moods, naptime, incidents, notes, videos and pictures (not daily but weekly depending on the schedule of that classroom). Please note pictures and videos is a courtesy from the center we want to ease your mind while at work and be a voice for the children but sometimes the days get hectic and we don't have the time. Please bare with us in the event you don't receive one for the week.

We also give out assessments every 3-6 months depending on the variance of the learning segment in each class. This will give parents insight where they're child progress stands. We will discuss the highs and the lows.

Conferences are scheduled from the center as needed or by parent request. If in person is a conflict we can schedule a phone conference with all parties present, (owner, director, teacher and parent).

Question 4

What is your discipline policy?

Accepted Answer

We redirect them to a calm corner, offer them something calming to do, counsel them and encourage them to come back and join their classmate.

Question 5

How do you communicate with parents?

Accepted Answer

Verbally, memos posted at front desk by sign in/out, Procare.

Question 6

Where do they nap?

Accepted Answer

Nap time is designated in their classrooms on a cot covered with a sheet provided by the center assigned and labeled to that child daily. We wash the sheets on Friday's but sanitize the cots daily after naptime.

Question 7

What meals are served?

Accepted Answer

Breakfast, lunch, snack, supper. Our menu consist of chicken, fish and turkey, we do not serve beef or pork. We do say "Grace" before our meals.  Parents are welcomed to send their child with their own food for meal times.

Meal Times
Breakfast 7am-8am (outside food after 8am must be supervised by the parent no breakfast is allowed to be eaten in the classroom)
Lunch 11am-12pm
Snack 3pm-4pm
Supper 5pm-6pm

Question 8

Do they go outside?

Accepted Answer

We are required by Texas Health and Human Services to twice a day weather permitting outside time up to an hour.

Question 9

Can parents celebrate birthdays?

Accepted Answer

Yes we allow parents to bring cake, cupcakes, etc after naptime at 3:30pm or you're welcome to drop them off and we will honor the birthday celebration.

Question 10

Is there a cut off morning arrival time?

Accepted Answer

All students must arrive no later than 9am NO EXCEPTIONS! Doctor appointments following a doctors note is allowed. Please call the center or send a message through Procare so we are aware and prepare for the late arrival.

Question 11

Is there a late fee after closing hours(6AM-6PM)?

Accepted Answer

Our operation hours are from 6am-6pm Monday-Friday. At 6:01 a $10 late fee will accrue and a $1 thereafter. This fee is due in cash upon arrival to the designated staff present. We do not accept Zelle, Cash app, Venmo etc for late fees. CASH ONLY!

Question 12

What is TRS (Texas Rising Star)

Accepted Answer

The Texas Rising Star program is a quality rating and improvement system for child care and early learning programs in Texas, administered by the Texas Workforce Commission. It helps programs meet higher standards than the state's minimum requirements, and it certifies them at different levels (Entry Level, Two-Star, Three-Star, and Four-Star) based on these quality metrics. The program benefits both providers and parents by ensuring higher quality care, which in turn helps children be better prepared for school.  
Program overview

Quality focus: 
The program aims to improve the quality of child care and early learning programs to enhance children's development and promote school readiness. 
Certification levels: 
Programs can earn certification at progressive levels: Entry Level, Two-Star, Three-Star, and Four-Star. 
Provider requirements: 
To participate, programs must meet specific criteria beyond the state's minimum licensing requirements, including standards for health and safety, nutrition, parent involvement, and staff qualifications. 
Mandatory participation: 
All child care programs that receive funding through the Texas Workforce Commission's Child Care Services (CCS) scholarship program are required to participate and achieve at least the Entry Level designation. 
Benefits: 
Certification lead providers and helps parents identify high-quality programs for their children.

FAQ

Childcare